Terms of Service

1. Acceptance of Terms

By accessing or using the Mills Luxury Bags website at https://www.millsluxurybags.com, creating an account, or placing an order, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with any part of these terms, you must not use our website or services. These terms apply to all visitors, customers and other users of the website.

2. About Us

Mills Luxury Bags is an online retail business registered and operating in Ghana. We sell premium bags including travel luggage, backpacks and school bags through our e-commerce website.

For any enquiries, contact us at blackmills02@gmail.com.

3. User Accounts

• You must create an account to place an order. You must be at least 18 years old to create an account and make purchases.
• You are responsible for maintaining the confidentiality of your password. Do not share your account credentials with anyone.
• You are responsible for all activity that occurs under your account. If you suspect unauthorised access, notify us immediately at blackmills02@gmail.com.
• You must provide accurate, current and complete information when registering. We reserve the right to suspend or terminate accounts with false or misleading information.
• We reserve the right to suspend or delete your account at any time if we believe you have violated these terms.

4. Placing an Order

• Browsing our website and adding items to your cart does not constitute a binding order. An order is only confirmed once payment has been successfully processed by Paystack and you receive an order confirmation.
• We reserve the right to refuse or cancel any order at our discretion — for example, if a product is out of stock, if the listed price was incorrect, or if we suspect fraudulent activity.
• If we cancel your order after payment has been taken, we will issue a full refund to your original payment method within 5 to 7 business days.
• Orders cannot be modified once they have entered processing. Contact us within 1 hour of placing an order if you need to make a change.
• By placing an order, you confirm that the delivery address you provided is correct. We are not responsible for orders delivered to an incorrect address provided by the customer.

5. Pricing & Payment

• All prices are displayed in Ghana Cedis (GH₵) and are inclusive of applicable taxes unless otherwise stated.
• We reserve the right to change prices at any time without notice. The price you pay is the price shown at the time of completing your order.
• In the event of a pricing error, we will contact you before processing your order. You will have the option to proceed at the correct price or cancel for a full refund.
• Payments are processed securely by Paystack. We accept Mobile Money (MTN, Vodafone Cash, AirtelTigo) and debit or credit cards (Visa and Mastercard).
• Payment must be made in full at the time of ordering. We do not offer credit or instalment payment arrangements.
• Free delivery is applied automatically to orders exceeding GH₵ 0.

6. Delivery

• We deliver to all regions within Ghana. International shipping is not currently available.
• Standard delivery takes 3 to 5 business days. Express delivery takes 1 to 2 business days. Delivery times are estimates and not guaranteed.
• Delivery times may be extended during public holidays, peak periods, or due to circumstances beyond our control such as weather events or courier disruptions.
• Risk of loss and title for products passes to you upon successful delivery to the address you provided.
• If a delivery attempt fails twice, the parcel will be held at a courier collection point for 5 days. After this period, the parcel may be returned to us and a redelivery fee may apply.
• We are not liable for delays caused by incorrect or incomplete delivery information provided by the customer.

7. Returns & Refunds

• You may return most items within 3 days of the delivery date, provided the item is unused, in its original condition, and in its original packaging with all tags attached.
• To initiate a return, log in to your account, navigate to My Orders, and follow the return process. Alternatively, email blackmills02@gmail.com with your order number.
• The following items are not eligible for return: items that have been used or show signs of wear; items returned without original packaging; items marked as Final Sale; personalised or monogrammed items; and items returned after the 30-day window.
• If the item is faulty or we sent you the wrong product, we will cover the cost of return shipping and issue a full refund or replacement at no additional cost.
• For change-of-mind returns, a return shipping fee of GH₵ 40 will be deducted from your refund.
• Refunds are processed within 5 to 7 business days of receiving and inspecting the returned item. Refunds are issued to the original payment method only.
• We do not process direct exchanges. Return the item for a refund and place a new order for the item you want.

8. Intellectual Property

All content on the Mills Luxury Bags website — including text, images, logos, product descriptions, layout and code — is owned by or licensed to Mills Luxury Bags and is protected by copyright and other intellectual property laws.

• You may not copy, reproduce, distribute, publish or create derivative works from any content on our website without our prior written permission.
• You may not use our name, logo or branding in any way that suggests affiliation with or endorsement by Mills Luxury Bags without our written consent.
• Product reviews you submit grant us a non-exclusive, royalty-free licence to display, edit and use that content on our website and in our marketing materials.

9. Prohibited Use

You agree not to use our website in any way that:

• Violates any applicable Ghanaian or international law or regulation.
• Is fraudulent, deceptive or misleading — including placing orders with no intention of paying or using stolen payment credentials.
• Involves scraping, crawling or harvesting data from our website without our permission.
• Attempts to gain unauthorised access to any part of our website, server, database or systems.
• Transmits any spam, malware, viruses or other malicious code.
• Interferes with or disrupts the normal operation of our website.
• Impersonates any person or entity, including Mills Luxury Bags staff or other customers.

We reserve the right to terminate your access to the website immediately if you engage in any prohibited activity.

10. Limitation of Liability

To the fullest extent permitted by Ghanaian law, Mills Luxury Bags shall not be liable for:

• Any indirect, incidental, special or consequential loss arising from your use of our website or products.
• Any loss of data, profits or business opportunities.
• Delays or failures in delivery caused by courier partners, adverse weather, or other circumstances beyond our reasonable control.
• Any content on third-party websites that our website may link to.

Our total liability to you in connection with any order shall not exceed the total amount you paid for that specific order.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Republic of Ghana. Any disputes arising from or related to these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Ghana.

We will always attempt to resolve disputes amicably before any legal proceedings. If you have a complaint, please contact us first at blackmills02@gmail.com.

12. Changes to Terms

We reserve the right to update these Terms of Service at any time. When we make material changes, we will update the "Last updated" date at the top of this page. For significant changes we will notify registered customers by email.

Your continued use of our website after any changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about these Terms of Service, please contact us: