Help Centre
Frequently Asked Questions
Quick answers to our most common questions.
Orders
Browse our collections, add your chosen items to the cart, then proceed to checkout. You will need to create an account or log in to complete your purchase.
Orders can be modified or cancelled within 1 hour of placement. After that, the order enters processing and cannot be changed. Please contact us immediately at orders@millsluxurybags.com if you need to make a change.
Check your spam or junk folder first. If there is nothing there, log in to your account and check the My Orders section. If the order shows there but you received no email, contact us with your order number.
Yes. Call our customer service line during business hours (Mon–Fri 8am–6pm GMT) and our team will assist you in placing your order.
Yes, gift wrapping is available for an additional GH₵ 30. Select the gift wrap option during checkout and add a personalised message if you wish.
Shipping
Standard delivery takes 3–5 business days. Express delivery takes 1–2 business days. Delivery times may vary during public holidays and peak periods.
Yes — all orders over GH₵ 0 qualify for free standard delivery anywhere in Ghana.
International shipping is not currently available, but we are working on it. Sign up to our newsletter to be the first to know when it launches.
Once your order is dispatched, you will receive an SMS and email with your tracking details. You can also track it from the My Orders section in your account.
Our courier will attempt delivery twice. If both attempts fail, the parcel will be held at a nearby pickup point for 5 days. You will be notified by SMS with the location details.
Address changes are possible within 1 hour of placing the order. Contact us immediately with your order number and the new address.
Returns
We offer a 30-day returns window from the date of delivery. Items must be unused, in original condition, with all original packaging and tags attached.
Log in to your account, go to My Orders, select the order, and click "Return Item". Follow the on-screen instructions. Alternatively email returns@millsluxurybags.com with your order number.
Once we receive and inspect your return (usually 2–3 business days), your refund will be processed within 5–7 business days. It will appear in your original payment method.
If the item is faulty or incorrect, we cover return shipping at no cost. For change-of-mind returns, a GH₵ 40 return shipping fee is deducted from your refund.
Standard sale items can be returned within 30 days. Items marked "Final Sale" are non-returnable.
Products
Our bags use premium full-grain leather, waxed canvas, high-grade nylon, and Italian hardware depending on the range. Each product page lists the exact materials used.
For leather bags, wipe with a damp cloth and treat with a leather conditioner every 3–6 months. Avoid prolonged exposure to direct sunlight and rain. Canvas bags can be spot-cleaned with mild soap and water.
Yes. All Mills Luxury Bags products come with a lifetime warranty against manufacturing defects. Normal wear and tear, accidental damage, or misuse are not covered.
Email warranty@millsluxurybags.com with your order number, a description of the issue, and clear photos. Our team will assess the claim within 3 business days.
We photograph all products under consistent natural lighting. However, screen calibrations vary, so colours may appear slightly different in person. Contact us if you need more detail on a specific colour.
Monogramming is available on selected styles. Look for the "Add Monogram" option on eligible product pages. Personalised items cannot be returned.
Account & Payments
Yes, an account is required to complete a purchase. Creating one takes less than a minute and lets you track orders, manage returns, and save your details for future purchases.
We accept Mobile Money (MTN, Vodafone, AirtelTigo), debit and credit cards (Visa, Mastercard), and cash on delivery in selected areas.
Yes. We use industry-standard SSL encryption. We do not store card numbers on our servers. All payments are processed through certified payment gateways.
Click "Sign In" then "Forgot Password". Enter your email address and we will send you a reset link valid for 30 minutes.
Email support@millsluxurybags.com from your registered email address and request account deletion. We will process it within 5 business days.
Didn't find what you were looking for?
Email Support