Delivery & Returns
Shipping & Returns
Everything you need to know about getting your order and sending it back.
Delivery Options
Orders placed before 2:00 PM GMT on business days are dispatched the same day. Weekend and public holiday orders are processed the next business day.
Delivery Coverage
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Greater Accra, Ashanti & Kumasi
Next-day delivery available on express orders
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All other Ghana regions
Standard 3 – 5 business day delivery
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International shipping
Currently unavailable — coming soon
Order Tracking
Once your order is dispatched you will receive an SMS and email with your tracking number. You can track your order from your account dashboard at any time.
If you haven't received a tracking update within 24 hours of your expected dispatch time, please contact us.
Returns Policy
We offer a 30-day returns window from the date of delivery. Items must be unused, in original condition, and in original packaging.
Log in to your account and select the order and item you want to return.
Securely pack the item in its original box with all accessories included.
Drop it at any of our partner courier locations or request a home pickup.
Refunds are processed within 5 – 7 business days of receiving the item.
Non-Returnable Items
- Items that have been used or show signs of wear
- Items returned without original packaging or tags
- Sale items marked as final sale
- Personalised or monogrammed items
- Items returned after the 30-day window
Exchanges
We do not process direct exchanges. To exchange an item, return the original for a full refund and place a new order for the item you want. This ensures you get the fastest possible turnaround.
Need help? Email us at returns@millsluxurybags.com and our team will assist you.
Still have questions about your order?
Read our FAQs